Refund policy

NomaDesk Returns & Exchanges

Changed your mind?
If your NomaDesk gear isn’t the perfect fit, you have 30 days from delivery to request a return for a full refund – shipping fees excluded. Just email us at support@thenomadesk.com, and we’ll send you simple, step-by-step instructions.

To be eligible:

  • Original packaging: Ship the product back in the exact same condition you received it. This includes the box and all plastic sleeves on the product. 
  • All parts included: Make sure any cables, pouches, straps, or accessories are inside.
  • Like-new condition: Items must be clean, unmarked, and ready for a new owner.
  • 30-day window: After day 30, sales are final.

Please note - Sale items or orders placed with discount codes are non-refundable. Singular items as part of a bundle order are also non refundable due to the heavily discounted nature of the items. 

Please ensure - Please contact us before sending anything back so we can provide the correct return instructions and return address.

This policy applies to Australian, European, US and UK customers purchasing directly from thenomadesk.com.

Refunds

Once your return arrives and passes inspection, we’ll confirm receipt by email. Your refund will then be issued to your original payment method.

Please note that outbound shipping costs are deducted from the refund amount.

Late or Missing Refunds

If you haven’t received your refund yet, please:

  • Check your bank or credit-card statement.
  • Contact your card issuer, as processing times may vary.
  • If you still haven't received it, email us at support@thenomadesk.com and we'll be happy to investigate.

NomaDesk Warranty

We stand behind every NomaDesk product. All items are guaranteed free from manufacturing defects for 1 Year. If something isn’t right, we’ll repair or replace it at our discretion.

What’s not covered?

  • Damage caused by accidents, misuse, or unauthorised repairs.
  • Normal wear and tear, including scuffs or colour fading.
  • Alterations or modifications made to the product.

If a problem results from misuse, our support team may still be able to suggest repair options. Where repairs are not possible, we may offer a one-time discount on a replacement product.

To make a warranty claim, please email support@thenomadesk.com. Include:

  • Your order number.
  • Clear photos showing the issue.
  • A brief description of the problem.

The more information you provide, the faster we can assist you.

Thanks for choosing NomaDesk!